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Helpdesk

Contact Us

IT Helpdesk

Main Floor
John E. Robbins Library
270 - 18th Street
Brandon, MB
R7A 6A9

Phone: (204) 571-8500
Email: helpdesk@brandonu.ca

Wireless network

There are currently 2 wireless networks available on campus, BU-Staff and BU-Public.

Conditions and Terms of agreement:

  1. When accessing a Brandon University Wireless connection, the user is agreeing to the terms and conditions of the Brandon University Acceptable Use Policy.
  2. Brandon University Wireless Connections are for the use of faculty, staff, registered students, and authorized guests.

The BU-Staff network gives you the same access as would being connected via a network cable. However, the BU-Public network has certain restrictions applied and therefore some programs & ports may not function. (e.g. smtp)

The instructions on which one you should use, and how to use them is as follows:

Staff or Faculty members should connect to the BU-Staff network.

  • You will need to enter the ‘one-time’ Encryption key when connecting to BU-Staff. It is available at the Helpdesk, or through a colleague.
  • Next, open up an internet browser on your computer/device, and upon connecting to the first site you will be asked to enter your BU userid and password.

Students only have access to BU-Public.

  • Connect to BU-Public
  • Next, open up an internet browser on your computer/device, and upon connecting to the first site you will be asked to enter your BU userid and password.

Guests at Brandon University will need to fill out a form (or have a BU employee fill it out for them) at the Helpdesk to be given a temporary wireless account.

  • After being given a temporary account you may connect to BU-Public
  • Next, open up an internet browser on your computer/device, and upon connecting to the first site you will be asked to enter your temporary userid and password.
  • These temporary wireless accounts will have an expiry date.