Learning & Development Library Resources

Library Books, Videos & DVDs

The following lists the library resources available in the Learning & Development Library. To borrow any of these resources, contact Erica Brown at browne@brandonu.ca.

Books

Change Management

• 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
• The Change Cycle: How People Can Survive and Thrive During Organizational Change

Communication

• Crucial Conversations: Tools for Talking When the Stakes are High
• Getting to Yes: Negotiating Agreement Without Giving In
• The Art of Giving & Receiving Feedback – Handbook
• The Manager’s Communication Handbook: A Practical Guide to Build Understanding, Support, and Acceptance

Conflict/Difficult Situations

• Dealing with Difficult People
• Managing Workplace Conflict Handbook

Cultural Understanding & Awareness

• Dances with Dependency: Out of Poverty Through Self-Reliance
• Working Effectively with Aboriginal Peoples

Customer Service

• Give ‘Em the Pickle
• The Complete Guide to Customer Service
• The Nordstrom Way to Customer Service Excellence

Employee Recruitment, Hiring, Retention

• Faculty in New Jobs: A Guide to Settling In, Becoming Established, and Building Institutional Support
• Hiring Right: Conducting Successful Searches in Higher Education

Finance

• Finance & Accounting for Non-Financial Managers

Meetings

• Effective Meetings: The Complete Guide

Leadership/Management

• A Leader’s Legacy
• Effective Leadership Communication: A Guide for Department Chairs & Deans for Managing Difficult Situations
• Engaged Leadership: Building a Culture to Overcome Employee Disengagement
• Employee Performance Scorecards: Creating a Win-Win Formula for Your Organization
• Evaluating Faculty Performance: A Practical Guide to Assessing Teaching, Research, and Service
• Hiring Right: Conducting Successful Searches in Higher Education
• Improving Workplace Performance through Coaching
• Motivation in the Workplace: Inspiring Your Employees
• The Art of Giving & Receiving Feedback – Handbook
• The College Administrator’s Survivial Guide
• The Extraordinary Coach: How the Best Leaders Help Others Grow
• The Leader’s Digest: Timeless Principles for Team and Organization Success
• The Five Dysfunctions of  a Team
• Toxic Emotions at Work: How Compassionate Managers Handle Pain and Conflict
• Working With Emotional Intelligence

Negotiation

• Crucial Conversations: Tools for Talking When Stakes are High
• Getting to Yes: Negotiating Agreement Without Giving In
• The Third Side: Why We Fight and How We Can Stop

Performance Management

• Employee Performance Scorecards: Creating a Win-Win Formula for Your Organization
• Evaluating Faculty Performance: A Practical Guide to Assessing Teaching, Research, and Service
• Improving Workplace Performance Through Coaching
• Managing Performance Through Training & Development

Project Management

• Effective Project Management Handbook

Teaching/Learning

• Aligning for Learning: Strategies for Teaching Effectiveness
• Diversity Across the Curriculum: A Guide for Faculty in Higher Education
• Improving Teaching and Learning in Higher Education
• Learning to Listen, Learning to Teach – The Power of Dialogue in Educating Adults
• On Being a Mentor: A Guide for Higher Education Faculty
• Optimizing the Power of Action Learning: Solving Problems and Building Leaders in Real Time

Training

• The Trainer’s Toolkit

DVD – VHS Programs

Conflict/Difficult Situations

• Conflict Communication Skills Produced by Workwell Training (1997)

Customer Service

• Give ‘Em the Pickle Produced by Media Publishers (2002)

Harassment/Respect in the Workplace

• Harassment: Keeping it out of the Workplace Produced by Workwell Training (1998)
• Respect in the Workplace (2008)
• The Right Side of the Line: Creating a Respectful & Harassment Free Workplace Produced by VisionPoint (2005)

Interviewing Skills

• More Than a Gut Feeling Produced by American Media Inc. (–)

Stress Management

• Stress Management: A Practical Approach Produced by American Media Inc. (–)

Emotional Intelligence

• Emotional Intelligence Produced by CRM Learning (2001)