WESTMAN COMMUNICATIONS GROUP is seeking applications from energetic, highly motivated individuals to become part of our team. Westman is a successful, fast-paced and dynamic organization, with a positive, team-oriented work environment. We offer competitive compensation including a comprehensive and unique benefits package. Leverage your knowledge with a local technology leader.

What you’ll do:

• Assist Westman customers in resolving problems related to home phone, Internet, and Cable television by providing pleasant, professional, and knowledgeable customer service and support
• Respond to customer inquiries from multiple sources such as support chat, social media, email, and telephone, as well as face-to-face
• Triage incoming customer communications promptly and direct inquiries to the appropriate department or person in a courteous and efficient manner
• Create and update tickets for all customer interactions
• Maintain a strong knowledge of CPE such as smart phones, tablets, and laptops
• Stay current on Westman video services including various channels and channel lineups per community for optimal customer experience

What you’ll bring to the team:

• Excellent customer service skills
• Minimum one-year of post-secondary education from a two-year diploma program in information or electronic technology
• Working knowledge of MS Windows and Internet applications
• Pleasant personality with strong troubleshooting and communication skills
• Ability to work independently with minimal supervision as well as part of a team
• A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations

*Must be available to work evenings and weekends

Deadline for Applications: Monday, December 6, 2021, at NOON or until the position is filled.

As an equal-opportunity employer, we encourage applications from all qualified individuals. While we thank each applicant for their interest, only selected candidates will be contacted.

Apply today and start your exciting career journey with us!