User Support Coordinator

HyLife Posted: October 12, 2021
Expires: November 11, 2021
Location
La Broquerie, Canada

Description

Are you looking to gain hands on experience in the Information Technology Field? Do you want to work for an innovative company that will invest in your potential? Welcome to HyLife; Canada’s leading pork producer. HyLife creates limitless opportunities for passionate professionals in a global business setting. Our growing company is searching for top talent to join our team in the role of User Support Coordinator, reporting to the IT Service Delivery Manager. This opportunity is located in the community of La Broquerie.

Your days will include:

  • Providing first level support to all HyLife staff for end user related technology, including technical advice and assistance
  • Triaging requests to appropriate resources
  • Providing onsite support as needed at various HyLife facilities
  • Recording, updating, and tracking support tickets in service management tool
  • Ensuring strong communication both internally within IT and with requestors
  • Providing exceptional customer service in all interactions
  • Building and maintaining documentation

To succeed in this role, you possess:

  • Strong analytical and problem-solving skills
  • Customer service focus, written and verbal communication skills
  • Ability to prioritize and execute tasks in a fast-paced environment
  • Willingness to support and help those where technology is a struggle
  • Possess a valid Class 5 license

If you thrive on new experiences and want to be a part of a team with international reach, apply today.

Past experience that would be relevant for this opportunity: IT Analyst, Technical Support, Help Desk, Service Desk Analyst.