{"id":1479,"date":"2020-10-28T11:10:33","date_gmt":"2020-10-28T16:10:33","guid":{"rendered":"https:\/\/www.brandonu.ca\/helpdesk\/?page_id=1479"},"modified":"2021-03-22T10:33:27","modified_gmt":"2021-03-22T15:33:27","slug":"using-the-phone-system","status":"publish","type":"page","link":"https:\/\/www.brandonu.ca\/helpdesk\/staff\/using-the-phone-system\/","title":{"rendered":"Using the Phone System"},"content":{"rendered":"<p>The Brandon University Phone System is a fully features system with many features. Links to the BU Helpdesk Knowledge Base that contains the procedures to use the system can be found below.<\/p>\n<h3>Voicemail<\/h3>\n<ul>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045852-how-to-access-your-voicemail-on-campus\" target=\"_blank\" rel=\"noopener noreferrer\">How to access your voicemail on campus<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045853-how-to-access-your-voicemail-from-off-campus\" target=\"_blank\" rel=\"noopener noreferrer\">How to access your voicemail off campus<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045887-listening-to-your-voicemail-messages\" target=\"_blank\" rel=\"noopener noreferrer\">Listening to your messages<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045916-how-to-delete-a-voice-message\" target=\"_blank\" rel=\"noopener noreferrer\">Deleting a message<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045892-how-to-change-your-recorded-name\" target=\"_blank\" rel=\"noopener noreferrer\">How to change your Recorded Name<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045895-how-to-change-your-recorded-greeting\" target=\"_blank\" rel=\"noopener noreferrer\">How to change your Recorded Greeting<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045897-how-to-set-a-temporary-absence-greeting\" target=\"_blank\" rel=\"noopener noreferrer\">How to set a Temporary Absence Greeting<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045899-how-to-forward-a-voice-message\" target=\"_blank\" rel=\"noopener noreferrer\">How to forward a voice message<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000045900-how-to-setup-your-voicemail-for-email-integration\" target=\"_blank\" rel=\"noopener noreferrer\">How to setup your voicemail for Email Integration<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000046636-how-to-log-into-an-alternate-voicemail-box\" target=\"_blank\" rel=\"noopener noreferrer\"><span>How to log into an alternate voicemail box<\/span><\/a><\/li>\n<\/ul>\n<h3>Avaya Phones<\/h3>\n<ul>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000046123-avaya-phone-button-layout\" target=\"_blank\" rel=\"noopener noreferrer\">Phone Button Layout<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000046127-how-to-transfer-a-call\" target=\"_blank\" rel=\"noopener noreferrer\">How to transfer a call<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000046128-how-to-pickup-a-call-on-a-team-button\" target=\"_blank\" rel=\"noopener noreferrer\">How to pickup a call on a team button<\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000046129-adding-a-person-to-an-active-call-conference-call-\" target=\"_blank\" rel=\"noopener noreferrer\"><span>Adding a person to an active call (Conference Call)<\/span><\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000046189-how-to-log-out-log-in-to-your-extension-on-avaya-phones\" target=\"_blank\" rel=\"noopener noreferrer\"><span>How to Log Out &amp; Log In to your extension<\/span><\/a><\/li>\n<li><a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/articles\/13000046637-how-to-answer-a-second-call\" target=\"_blank\" rel=\"noopener noreferrer\"><span>How to answer a second call<\/span><\/a><\/li>\n<\/ul>\n<p>For all knowledge-base articles for the Phone system and the voicemail please check out our <a href=\"http:\/\/helpdesk.brandonu.ca\" target=\"_blank\" rel=\"noopener noreferrer\">Helpdesk Portal<\/a> or the <a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/folders\/13000062909\" target=\"_blank\" rel=\"noopener noreferrer\">Phone System &amp; Voicemail<\/a> Knowledge-base page.<\/p>\n<p>For legacy Meridian Phone help, <a href=\"https:\/\/www.brandonu.ca\/helpdesk\/voicemail-phone-systems\/phone-system\/\" target=\"_blank\" rel=\"noopener noreferrer\">click here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Brandon University Phone System is a fully features system with many features. Links to the BU Helpdesk Knowledge Base that contains the procedures to use the system can be found below. Voicemail How to access your voicemail on campus How to access your voicemail off campus Listening to your messages Deleting a message How [&hellip;]<\/p>\n","protected":false},"author":492,"featured_media":0,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages\/1479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/users\/492"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/comments?post=1479"}],"version-history":[{"count":21,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages\/1479\/revisions"}],"predecessor-version":[{"id":1507,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages\/1479\/revisions\/1507"}],"up":[{"embeddable":true,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages\/17"}],"wp:attachment":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/media?parent=1479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}