{"id":5,"date":"2011-05-09T14:44:21","date_gmt":"2011-05-09T19:44:21","guid":{"rendered":"http:\/\/mancini.brandonu.ca\/helpdesk\/?page_id=5"},"modified":"2025-07-14T10:18:16","modified_gmt":"2025-07-14T15:18:16","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/www.brandonu.ca\/helpdesk\/","title":{"rendered":"IT HelpDesk"},"content":{"rendered":"<p>Located in the University Library, the IT Helpdesk is your first point of contact for all University-managed IT related questions &amp; problems. We provide support, information, and advice to students, faculty, and staff.<\/p>\n<p>Our comprehensive database of University IT technology services and walkthrough solutions can be found <a href=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/\" rel=\"noreferrer noopener\" target=\"_blank\" title=\"https:\/\/helpdesk.brandonu.ca\/support\/solutions\/\">online here.<\/a><\/p>\n<p>Our Online ticketing systems for tracking IT-related inquiries and issues can be found here:\u00a0 <a href=\"https:\/\/helpdesk.brandonu.ca\">https:\/\/helpdesk.brandonu.ca<\/a><\/p>\n<p>&#8212;<\/p>\n<p><span>If an unanticipated building-wide or campus-wide system or network outage occurs outside business regular hours,\u00a0contact the Chief Information Officer through the campus emergency protocols.<\/span><\/p>\n<p><span>Chief Information Officer: Melanie Sucha, <a href=\"mai&#108;&#116;&#111;&#58;&#x73;&#x75;&#x63;&#x68;&#x61;&#x6d;&#x40;bra&#110;&#100;&#111;&#110;&#117;&#x2e;&#x63;&#x61;\">s&#117;&#99;&#x68;&#x61;&#x6d;&#64;&#98;&#114;&#x61;&#x6e;&#x64;on&#117;&#x2e;&#x63;&#x61;<\/a><\/span><span>, 204-724-2622.\u00a0<\/span><\/p>\n<div class=\"flex-row \" data-column-group=\"1\">\n<div class=\"new-column-box  half count-1\">\n<h2>Quick Help<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.brandonu.ca\/helpdesk\/wireless-network\">Wireless System<\/a><\/li>\n<li><a title=\"Help with Email\" href=\"https:\/\/www.brandonu.ca\/helpdesk\/webmail-guide\/\">Student Email System (Office365)<\/a><\/li>\n<li><a title=\"Help with Email\" href=\"\/helpdesk\/help-on-email\/\">Help with Email<\/a><\/li>\n<li><a href=\"\/helpdesk\/frequently-asked-questions\/#05\">Help with Printing<\/a><\/li>\n<li><a title=\"AV Equipment\" href=\"\/helpdesk\/audiovisual-equipment\/\">Help with Equipment Booking<\/a><\/li>\n<\/ul>\n<\/div><!-- .new-column-box -->\n<div class=\"new-column-box  half count-2\">\n<h2>Self Serve<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.brandonu.ca\/helpdesk\/help-with-passwords\/\">Password changes<\/a><\/li>\n<li><a href=\"https:\/\/www.brandonu.ca\/helpdesk\/frequently-asked-questions\/#09\">Installing a Printer<\/a><\/li>\n<li><a title=\"BU IT portal\" href=\"https:\/\/helpdesk.brandonu.ca\/\">Submit a support request<\/a> (Requires a BU account)<\/li>\n<\/ul>\n<\/div><!-- .new-column-box -->\n<\/div><!-- .flex-row -->\n","protected":false},"excerpt":{"rendered":"<p>Located in the University Library, the IT Helpdesk is your first point of contact for all University-managed IT related questions &amp; problems. We provide support, information, and advice to students, faculty, and staff. Our comprehensive database of University IT technology services and walkthrough solutions can be found online here. Our Online ticketing systems for tracking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":258,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":50,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":1790,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/pages\/5\/revisions\/1790"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/media\/258"}],"wp:attachment":[{"href":"https:\/\/www.brandonu.ca\/helpdesk\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}