Under the direct supervision of the Manager of Information Technology Services and will work closely with the Information Technology (IT) Technician Lead to perform the day-to-day operations on the Board’s Information Technology Systems. This is a hands-on technical role responsible for performing IT support for a wide variety of software and hardware technology solutions used in individual schools while providing technical support to internal staff. Provide primary technical assistance on the helpdesk to support technical issues across all departments. The IT Helpdesk Technician will work closely with the IT Technician Lead on key projects across various platforms.

OVERALL RESPONSIBILITIES:

• Maintaining Board IT assets such as Chromebooks, Windows devices, mobile device management and underlying infrastructure
• Must be able to display positive attitudes and behaviours, which demonstrate an awareness and willingness to respond to internal customers meeting their needs, requirements, and expectations
• Remains current and ensures the department follows the Ministry of Education guidelines, Board policies and procedures
• Maintain and monitor IT systems to ensure continuity of services
• Monitor and investigate critical incidents that have been brought to the School Board’s attention
• Perform technical diagnostics and preventative maintenance on school board devices including specialized equipment
• Creates and maintains information technology documentation, contingency, and disaster recovery plans
• Acts as a resource person to Board committees, school committees, school councils and staff in computer information technology matters

QUALIFICATIONS:

• College diploma in an IT related discipline
• A minimum of 2 years IT work experience
• Equivalent combination of education, training, and experience may be considered
  Dedicated to Excellence in Catholic Education
• Critical thinker with good troubleshooting, diagnostic and problem-resolution skills
• Ability to work effectively and collaboratively as an individual contributor as well as part of a team and with other relevant stakeholders at all levels of the organization
• Ability to identify and manage changing priorities, to mitigate potential risks and query large data sets
• Proficiency in providing and measuring exceptional Customer Service experience and maintaining professional working relationships with peers and external vendors
• Industry standard certifications in an IT related discipline would be considered
• Excellent communication and interpersonal skills as it pertains to supporting end users with a varying degree of computer experience
• Ability to develop priorities and sound documentation to support work within the scope of position
• Passion for learning and implementing innovative solutions
• Ability to work in a fast-paced environment and work under pressure
• Knowledge of the following considered an asset:
  Microsoft 365
  Google Workspace
  Networking (Fortinet)
• Valid G Driver’s license, as travel to Red Lake, ON is required as per the needs of the school (minimum of 5 times annually)

In your application, please include a cover letter and resume outlining qualifications. Please quote competition number 2024-10 khelsel@kcdsb.on.ca

KCDSB prides itself on being an equal opportunity employer offering competitive salary and full benefit packages including Extended Health, Dental, AD & D and Group Life Insurance as well as automatic enrollment into a comprehensive OMERS Pension Plan.

Salary Range: $52,000-$74,000 per annum
4 weeks starting vacation

We appreciate the interest of all applicants, however, KCDSB will only be contacting candidates whose skills, experience and qualifications best meet the requirements of the position.

Accommodation for persons with disabilities is available during the recruitment and selection process. Applicants need to make their required accommodations known in advance by contacting the Human Resources Department.

Successful candidates must provide a current satisfactory Vulnerable Sector Check (VSC) prior to commencing employment with KCDSB. Please review the requirements for the VSC at Ontario Provincial Police - Police Record Checks (opp.ca)

Discover more about KCDSB and why you should start your career with us today at Home - Kenora Catholic District School Board (kcdsb.on.ca)!