Livingstone Outdoor is a full-service retail store offering equipment and supplies to fulfill any outdoor project needs. As an affiliate of Livingstone Landscaping Ltd., we pride ourselves in our exceptional customer service and outstanding team of employees. We offer a rewarding, friendly environment with great health benefits and competitive wages. 

Job Title: Sales Representative

Reports to: Selling Sales Manager

Purpose: We are looking for a Sales Representative to provide excellent customer service for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services, and recommend solutions. An exceptional buying experience for customers is a must.  A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. A person well-versed in landscape materials, spas, saunas, turf, and brick sales is the perfect candidate for this job.  Ultimately, you will ensure that customers leave our store satisfied, and you will contribute to the store’s profitability.

Responsibilities:

• Greet and direct customers
• Provide accurate product information (e.g., product features, pricing, and after-sales services)
• Answer customers’ questions about specific products/services
• Reaching out to potential leads through various channels, such as email, phone, text, social media, etc.
• Negotiating with leads and using persuasion techniques to overcome objections and landing deals that are beneficial to the company while also providing the customer with optimal value
• Conduct price and feature comparisons to facilitate purchasing
• Process customer orders and submit to the Selling Sales Manager/Store Manager for approval
• Maintain working relationships with existing clients to ensure that they receive exceptional customer service
• Manage returns of merchandise when necessary
• Create/maintain contractor relationships
• Coordinate with the Store Manager and Selling Sales Manager to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Achieve sales goals by assessing client needs and following the selling process with potential buyers, including product demos and presentations
• Preparing and submitting sales contracts for orders
• Representing the Livingstone Outdoor brand
• Stay up to date with new products/services
• Ensure shelves are fully stocked and all products are priced and labeled
• Use company software to produce basic design layouts and quantity takeoffs for inquiring customers
• Process and estimate customer orders
• Provide relief as Forklift Operator when required (holiday, sick time coverage, no forklift operator, etc.)
• Produce quotes for inquiring customer projects, including but not limited to brick/stone materials, spas, saunas, plants, aggregate materials, equipment needed, etc.
• Other duties as assigned

Qualification & Experience Requirements

• Proven work experience as a Sales Pro or similar role
• Possess a valid Class 5F Driver’s license
• Understanding of the retail sales process
• Possess the Responsible Service Certification from Smart Choices
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills and geometry skills
• College and/or University education in a related field an asset
• Familiarity and experience with social media strategies and platforms
• Experience with content creation and graphic design; a considerable asset
• Experience with power engine equipment sales; an asset
• Experience in construction, landscape, and design settings; an asset
• Certified in Forklift operations
• Certified in Loader operations, an asset

Core Competencies:

• Excellent interpersonal skills
• Good verbal and written communication, capable of building trusting relationships
• Attention to detail
• Excellent organizational and problem-solving skills
• Flexibility to work various shifts
• Ability to perform in fast-paced environments
• Ability to multi-task, manage projects, and take initiative
• Ability to take direction and retain information quickly

Physical Conditions:

The duties of the Sales Representative are carried out in a retail environment, including events, networking, site visits, etc.

• Sits at a desk using a keyboard and office equipment (daily).
• Uses hands, arms, and shoulders when using various types of office equipment (daily).
• Prepared to lift heavy loads as required
• Ability to cross on uneven ground when doing construction site visits (occasionally).
• Ability to work outside when doing site visits (occasionally)
• Standing for prolonged periods

Psychological/Stress Conditions:

The Sales Representative’s position, workload and environment do not generally increase employee emotional or stress levels.

• Interruptions and requests from multiple areas (daily).
• Multitasking (daily).
• Proofreading, repetitive movements such as typing (daily).
• Job demands versus time constraints (daily).
• Periods of intense concentration when meeting deadlines and during peak periods (occasionally).
• Participates in group decision-making and projects (occasionally).

Work Conditions:

The Sales Representative works independently and in a team environment.

• Works in a shared and consultative manner with other employees (daily).
• Wide variety of tasks requiring the ability to manage multiple unrelated projects and make independent decisions (daily).
• Self-motivated and quality-driven to perform independent projects (daily).

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.  The qualifications are not intended to limit the opportunities for interested candidates but to provide the candidates with an understanding of the level of expertise required in this position.

The conditions described are representative of those that an employee must meet to perform the essential functions of the position successfully.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Successful candidates must do a Police Information Check (PIC).

To apply please visit - https://www.livingstoneoutdoor.com/service/employment/