Accessible Service Checklist
Ask “How can I help?’
- Focus on removing the barrier, rather than identifying the disability
- Avoid acting on stereotypes or making assumptions about what a person can or cannot do
- Be patient when a person needs time to understand, respond, etc.
Use person-focused language
Include the Active Offer
“This publication is available in alternate formats upon request.”
“This communication is available in alternate formats upon request.”
“To ensure this event is accessible to all interested individuals, please advise of any accessibility needs in advance by contacting <insert contact info>.”
“To ensure this employment opportunity is accessible to all interested individuals, please advise of any accessibility needs by contacting <insert contact info>.”
Create Accessible Documents
- Use the Accessibility Checker when creating documents in MS Office
- Click File
- Under Info heading, click Check for Issues
- Select Check Accessibility
- Provide a description in alternate text for photos, icons, or graphs
- Right click the image
- Select Format Picture
- Click Alt Text
- Enter a Title and Description for the image
- Considerations for an easy-to-read document
- Use 12 pt font size or larger
- Use sans serif fonts (no lines at the end of the letters) such as Arial, Calibri, Helvetica
- For regularly used forms or publications, save a plain text version to make responding to requests for alternate formats such as large print or braille copies easier
Plan Accessible Events
- Assess the venue before booking an event
- Check for accessible washrooms, entrance ways, doors, parking, signage, pathways, etc.
- Ensure the space can accommodate service animals, support persons such as sign language interpreters or waived admission, assistive devices such as wheelchairs or FM systems.
- Check for any accessible services that may be temporarily unavailable such as an elevator or accessible washroom.
- Provide notification with an explanation including the reason for disruption, how long the service will be unavailable, and a description of alternate facilities or services if available.
- Provide advance notice whenever possible.
Person accompanied by a Service Animal
- Welcome service animals to the campus. Under the Human Rights Code, service animals have the right to enter any place where the public is allowed.
- Do not pet, feed, or distract a service animal. They are a working animal.
Person accompanied by a Support Person
- Welcome support persons to campus.
- Speak directly to and make eye contact with the person you are providing service to, not the support person.
- Avoid charging fees to a support person such as admission. If you must, clearly state the fee and advise in advance.
Person using an Assistive Device
- Ask permission before touching or handling any assistive device.
- Do not move an assistive device out of the users reach.
- Let the public know what assistive devices you offer such as wheelchairs, elevators, stair lifts, etc.
Available in print format.