Customer Service Standard -Training


Training for the first standard, Customer Service, will begin as of February 2017.

There will be three phases of training:

Phase 1:      Online Training *

Phase 2:      Information Sessions

Phase 3:      Specialized Workshops on related topics

AMA Customer Service Standard Training Plan

The Accessible Service at BU Checklist highlights the key learning points of the online videos.

These training phases will be led by Erica Brown, Learning & Organizational Development Program Manager.   If you wish to schedule additional workshops with her, you can contact her at or 204-727-7494.

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* This online training is housed on Moodle. If you have not used Moodle before, simply follow the instructions provided in this link: How to use Moodle

Accessibility Considerations?
To ensure the information sessions are accessible to all interested BU faculty and staff, please advise of any accessibility needs or concerns by emailing

Web Accessibility Training

Siteimprove logoSiteimprove Academy offers web accessibility certification courses free to all BU staff.

The non-technical accessibility certification is for content contributors, managers, marketing and other members who participate in the decision-making for your web sites.

Upon successfully answering the questions at the end of the lessons, you will be awarded a Certificate of Completion.

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