Online learning

You’ll need basic technology for learning online

You’ll want to have a laptop or desktop computer to support your learning. A webcam and headset/speakers and microphone is ideal for synchronous learning activities. While a smartphone or tablet is a good workaround for videoconferencing access, these devices don’t work as well for completing assignments.

High-speed internet is important for videoconferencing activities. A minimum speed of 4 mbps is recommended. You can check and verify the speed of your home internet connection at websites such as or

You can access printers and the internet at BU

The Convergys Lab in the John E. Robbins Library will have a limited number of computer workstations available in the Fall. This is also where you will have access to a printer. To ensure social distancing, you will be able to book these workstations, and printer times, by making an appointment. Appointment booking will be available at the end of August, from the library homepage.

Wireless internet access will be available from the main floor of the John E. Robbins Library (also by appointment), or in the lower level of Harvest Hall (drop-in and social distancing rules apply).

If you are unable to obtain needed IT resources due to financial hardship or other accessibility need, you should reach out to Student Services. A limited number of laptops are available through the BU Laptop Loan Program. 

You’ll be working in new ways

Some of you have done online learning before, while this is new to others. Your instructors will be using different technologies to deliver your courses. Some of the common platforms include:

Online learning platforms are a form of social media, and with all social media, privacy and security needs to be considered. We have developed a short guide on privacy and security when using online teaching and learning technologies.

Some things stay the same

Our number one question every Fall is “Where do I change my password? ” You can do this online.

IT Security is important to help protect you information and that of your fellow students. Review the IT Security page for best practices on working securely.       

We are here to help you

The entire team at BU is passionate about student success. We want to help you make the most of your time at university. If you are running into difficulties, there are a number of ways to get support.

  • Contact the IT Helpdesk if you need technical assistance – we are operating virtually, but you can connect with us through the ticket, system, email or phone.
  • Contact Student Services if you need other assistance with your time at university – Student Services is also operating virtually, but are available and ready to take your questions. Live chat services will also be launched this fall.
  • Contact BUSU for information about their student government services including the Health and Dental Plan and the Food Security Program.